Copyright claims

Where to send a claim

Email: support@gridman.pro

Every work published on the showcase carries a “Report a violation” button — a claim sent that way reaches a moderator directly and needs no account.

Claims are accepted in Russian or in English. We reply to the address the claim came from.

What a claim must contain

The required contents are set by part 2 of article 15.7. Without them we can neither verify your rights nor locate the material:

1. details of the rightsholder: full name, identity document details, postal address and email — for a company, its name, registered office and address, plus the details of the representative;
2. a description of the copyright or related-rights object published without your permission: what the work is and how it is being infringed;
3. the address of the page carrying the material: the full link rather than a domain name alone — a bare domain does not let us find the file;
4. a statement that you hold the rights, and on what basis they arose (a contract, a certificate, screen credits, source files);
5. a statement that you did not permit the material to be published online;
6. consent to the processing of the personal data needed to handle the claim.

If something is missing we will say so within two business days and ask you to complete it; the deadline then restarts from the moment the completed claim arrives (art. 15.7 part 5).

What happens next

Material covered by a well-founded claim is restricted within 24 hours of the claim arriving. That is the outer limit set by part 6 of article 15.7; in practice we are usually faster.

The user who published the material is told the reason and may submit evidence that the publication was lawful. If such evidence arrives, access is restored and you are notified, with the evidence attached.

Repeat infringement costs the user the right to publish on the showcase and, where warranted, the account itself.

Writing to us does not affect your right to go to court: the out-of-court procedure exists in addition to judicial protection, not instead of it.

Other requests

A request to remove personal data — your name, your image, any other information about you — is carried out without consulting the user who published it and needs no justification. Use the same address.

Report material prohibited from distribution in the Russian Federation to the same address. Such material is removed without waiting for a rightsholder claim.

Requests from state authorities are accepted at the same address and answered within the period stated in the request.

Addressed to

These details will be published here once company registration is complete. Until then, claims are accepted at the email address above and handled within the same deadline.